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Tenant FAQ

Q: Why should I rent from T.J. Guyer? T.J. Guyer has been in business since 1984 serving our owners and tenants. With many years of experience, our friendly team is here to help you with all your rental needs.

Q: How do I know if a property is still available? We update our website several times each business day. You may view our website at or call our office at 360-748-4683.
Click Here To See Our Vacancies

Q: What is the application process? This can be found on our website under the “Tenants” drop-down. There is a subheading “Application Process”.
Click Here To See Our Applications Process

Q: When is rent due? Rent is due on the 1st of each month, with a 5-day grace period.

Q: Can I pay my rent through Online Payments? Yes. Click here to log into your resident portal. You may set up auto pay or a manual one-time payment. AppFolio has the option to pay at no charge for an eCheck or ACH payment from your bank account. AppFolio charges a convenience fee if using a credit or debit card.
Click Here If You Need Access

Q: How do I report a maintenance issue? You can go to the Contact Us page to communicate what is needed or by calling our office, during office hours at 360-748-4683.

Q: How do I determine if my maintenance issue is an EMERGENCY? An emergency would be defined as “anything that could cause injury to the resident or damage the property”. A few examples would be: water coming out of a wall or broken pipe, electrical arcing or surging or a leaking roof.

Q: What happens if I need maintenance on a weekend or holiday?
As we understand all maintenance needs are important to your peace and enjoyment, many cannot be completed during weekends or holidays. This is due to suppliers or vendors that are unavailable. The following is meant to give you a look at what will need to wait until the first business day: stove, refrigerator, dishwasher, drippy faucets and in most cases heating (space heaters can be provided if needed) and electrical. Please call the emergency number to speak with the on-call maintenance staff if you are unsure whether or not it is an emergency.

Q: How quickly will my maintenance be taken care of? We try to handle all tenants needs quickly and timely.

Q: Do I need renters’ insurance? We recommend buying renters insurance, but it is not mandatory on all rental properties. Some of our owners do require it.

Q: Do you inspect my property? Most all properties are inspected every 6 months.

Q: What are the expectations when I move out of my property? Each property has move out requirements please review our moveout process as it will help you understand what needs to be done.
Click Here To Open Move Out Expectations

Q: Do you accept pets? Some of our properties are pet-friendly and are posted this way when advertised. If you already live in one of our rental homes and would like to find out, please contact our office or the on-site manager (if the property has one).
Click Here To See Our Pet Policy

Q: When should I plan on getting my deposit back? Deposits are reconciled once the keys have been returned and you have vacated. This can take up to 21 days from the date keys have been returned and the property has been exited.

Q: Can I modify my property? Any improvements inside or out must be put in writing and sent to us for owner’s approval. Click here to Contact Us.

Q: What should I do if I get locked out of my home? During normal business hours, you may call our office. If you have an on-site manager, you may call them for access. If we are closed and you reside in Lewis County, please call ABC Locksmith (360-388-5023). You are responsible for payment at time of service.